At REAMEREI we will process your order as soon as possible, once we receive the confirmation of your transaction.
We will ship your items within 10 working days from the day we receive the order confirmation.
Concerning items that need to be pre-ordered, the delivery date may be postponed by 10 days, latest.
Estimated delivery times are to be used as a reference and do not take into account delays that can be caused by the payment authorization process and/or by the product availability in our stock. All orders are subject to product availability.
Delivery status can be checked at any time using the tracking number provided for each order placed on reamerei.com.
FREE SHIPPING WORLDWIDE
We are glad to offer our customers free shipping and free gift wrapping worldwide on € 100 orders or above, placed on reamerei.com.
SHIPPING COSTS ON € 99 ORDERS OR BELOW.
ITALY: free shipping
EUROPEAN UNION: € 18
REST OF THE WORLD: € 25
RETURNS AND EXCHANGES
Customers’ satisfaction is our main priority and because of that, we manage every request singularly.
If you are not satisfied, you may request to exchange the purchased product with any other item available on reamerei.com within 14 days from the date your order was delivered.
Alternatively, you may request to return the purchased product within 14 days from the date your order was delivered and we will issue the refund accordingly.
In both cases the items must be returned in their original conditions, must not be worn and/or washed, must have tags and original packaging.
Refunds will be set at the price you paid and not the price in the currency concerned at the date of refund.
Discounted products cannot be returned; indeed, the refund policy does not apply to them.
- Exchanges of the same product in a different size do not implicate any additional costs.
- In case you request an exchange with a product whose price is higher, we will charge you with the additional amount
- In case you request an exchange with a product whose price is lower, we will refund you the difference between the amounts
- The exchange cannot be processed for accessories and discounted products.
If the returned item or the one that the customer wants to exchange does not meet the above-mentioned criteria, the company has the right to decline the refund and/or the exchange with other products.
REAMEREI is not liable for any delays caused by customs clearance processes or by events outside its control.
For further information about exchanges and returns, please contact our customer service at: [email protected]